# Mobysoft

## Overview

## Description

The most trusted rent arrears software solution in the social housing sector, being used by over 180 housing providers across over 2 million tenancies. It utilises the latest Artificial Intelligence technology, in an ethical manner, to ensure income collection is efficient and effective. Landlords can rest assured they are investing in a proven best-of-breed technology platform that can be tailored to their needs.

## Initial Setup and Configuration

1. In order for the integration to be set-up by the Aareon Connect team, credentials of the customer for both QL and Mobysoft must be provided.
2. Ensure you have followed the general QL API setup, [as per Prerequisite here](https://connect-docs-uk.locoia.com/readme).
3. The Aareon Connect team will then configure the integration for you.

## Use Cases

1. **Create new arrears actions**

   You will be able to create a new arrears action with or without a new arrears activity from RentSense into QL. This will allow the end user to view new arrears actions or activities in QL from Mobysoft
2. **Create new activity for an existing action**\
   You will be allowed to create a new activity for an existing action from RentSense into QL. Once the activity is created with Rentsense, it will auto assign itself to the Action within QL.
3. **Create new contact (Optional)**\
   The end user will be given the choice to decide if they want a contact created or not before activating the integration

   The arrears actions and activity is to be attached to the contact if created.

### Field Mapping

| Rent Sense            | ERP                      |
| --------------------- | ------------------------ |
| Tenancy Reference     | Tenancy Reference Number |
| Output Stage (“\|”)   | ActionCode               |
| Output Stage (“\|\|”) | ActivityCode             |
| Exclude Until         | HoldExpiryDate           |

### FAQ

1. **How do I sync my master data from QL to Mobysoft?**

Mobysoft already has a script in place for this, please contact their support team (email here?) to get this set up.

2. **How often does my data sync over?**

Master data is synced daily. New Actions/Activities created in Mobysoft will be synced asynchronously into QL.

<br>