Freshdesk
Freshdesk is a cloud-based helpdesk system that offers solutions for customer service.
Overview
Categories: coming soon
Use Cases: Master Data, Tickets
API Dokumentation: Link
Description
Freshdesk is a cloud-based helpdesk system that offers solutions for customer service.
Use Cases
1. Master data
Overview
All new and updated contacts are synchronized from Freshdesk to QL
Entities
| ERP | Freshdesk |
|---|---|
Clients | Contacts |
Field mapping
Clients (ERP) - Contacts (Freshdesk)
| ERP | Freshdesk |
|---|---|
No | Unique External ID |
Ext Client ID | ID |
Forename | First name |
Surename | Last name |
Tel No 1 | Mobile |
Tel No 2 | Phone |
2. Tickets
Overview
All new and updated tickets are synchronized from Freshdesk to QL
Entities
| ERP | Freshdesk |
|---|---|
Contacts | Tickets |
Field mapping
Contacts (ERP) - Tickets (Freshdesk)
| ERP | Freshdesk |
|---|---|
No | QL Contact Number (custom field) |
Client ID | Contact - Unique External ID |
Brief Desc | Subject |
Full Desc | Description |
Class Level 1 | Based on custom categories field |
Class Level X... | Based on custom categories fields |
Last updated