Freshdesk
Freshdesk is a cloud-based helpdesk system that offers solutions for customer service.
Overview
Categories: coming soon
Use Cases: Master Data, Tickets
API Dokumentation: Link
Description
Freshdesk is a cloud-based helpdesk system that offers solutions for customer service.
Use Cases
1. Master data
Overview
All new and updated contacts are synchronized from Freshdesk to QL
Entities
Clients
Contacts
Field mapping
Clients (ERP) - Contacts (Freshdesk)
No
Unique External ID
Ext Client ID
ID
Forename
First name
Surename
Last name
Tel No 1
Mobile
Tel No 2
Phone
2. Tickets
Overview
All new and updated tickets are synchronized from Freshdesk to QL
Entities
Contacts
Tickets
Field mapping
Contacts (ERP) - Tickets (Freshdesk)
No
QL Contact Number (custom field)
Client ID
Contact - Unique External ID
Brief Desc
Subject
Full Desc
Description
Class Level 1
Based on custom categories field
Class Level X...
Based on custom categories fields
Last updated