Freshdesk

Freshdesk is a cloud-based helpdesk system that offers solutions for customer service.

Overview

• Categories: coming soon

• Use Cases: Master Data, Tickets

• API Dokumentation: Link

Description

Freshdesk is a cloud-based helpdesk system that offers solutions for customer service.

Use Cases

1. Master data

Overview

• General Information

• All new and updated contacts are synchronized from Freshdesk to QL

Entities

ERP	Freshdesk
Clients	Contacts

Field mapping

Clients (ERP) - Contacts (Freshdesk)

ERP	Freshdesk
No	Unique External ID
Ext Client ID	ID
Email	Email
Forename	First name
Surename	Last name
Tel No 1	Mobile
Tel No 2	Phone

2. Tickets

Overview

• All new and updated tickets are synchronized from Freshdesk to QL

Entities

ERP	Freshdesk
Contacts	Tickets

Field mapping

Contacts (ERP) - Tickets (Freshdesk)

ERP	Freshdesk
No	QL Contact Number (custom field)
Client ID	Contact - Unique External ID
Brief Desc	Subject
Full Desc	Description
Class Level 1	Based on custom categories field
Class Level X...	Based on custom categories fields